Returns & Refunds
At MyClothos, we want you to be completely satisfied with your purchase. If this is not the case, we offer a simple and free return and refund process within 30 days. Read below for our return policy and how we handle different situations.
Understanding Our Return Policy
Our return policy is simple and customer-friendly: you can return your order free of charge within 30 days after receipt. This applies to all products, without exception. You will receive your full purchase amount back, hassle-free and without further questions.
Can I exchange an item?
Yes, you can return or exchange an item within 30 days of purchase. If you would prefer to receive a different item, exchanging is no problem. You can return the product free of charge, and as soon as we receive it, we will send the desired item to you, or you will get a full refund if you choose a return.
What should I do if I receive a damaged or defective product?
We understand that it is frustrating to receive a damaged or defective product. If this happens, please contact us within 30 days with photo or video evidence of the damage. We will immediately send you a replacement product, or we will offer a full refund, depending on your preference. This is, of course, free of charge.
What if my package is lost or delayed?
Loss during shipping: If your order has been lost during shipping, please contact us. We will assist you in tracking your package. If the package is lost, we will send you a replacement item or give you a full refund.
Delay in shipping: We do our best to deliver your order within the indicated time. Please note that external factors such as customs inspections may affect delivery times. If your package has not arrived more than 10 business days after the expected delivery date, please contact us. We will send you a replacement item or fully refund your order.
Return Process
The return process is simple:
- Register your return: Contact us via [customer service email] or the return form on our website.
- Pack your order: Pack the products in their original packaging, including all accessories, labels, and documents.
- Send the free return: We will send you a free return label, allowing you to return the package at no cost.
- Refund: Once we have received your return, we will process your refund within 5-7 business days.
We strive for a fast and hassle-free experience for our customers. If you have any questions, please don’t hesitate to contact us!
MyClothos Team
Overview of the Return Policy
Our Return Policy
is designed to make returning items as straightforward as possible. If you're not completely satisfied with a product you purchased, you have the option to return it within 30 days. This policy ensures that you can shop confidently, knowing that you can get your money back or exchange your item if needed. However, certain conditions apply to ensure fairness, so it’s important to familiarize yourself with these guidelines.
Eligibility for Returns
To be eligible for a return, items must be in their original condition, meaning they should be unused and with all tags still attached. Some products, such as personalized items or sealed goods that have been opened, may not qualify for a return. Therefore, it is essential to verify the eligibility of your purchases before initiating a return. This helps us maintain a quality inventory while providing a seamless experience for our customers.
How to Initiate the Return Process
Initiating a return is easy and can be done online through our website. First, locate the order in your account, then select the items you wish to return and follow the prompts provided. After submitting your request, you will receive a confirmation email with further instructions and a prepaid shipping label if eligible. This process is designed to be customer-friendly because we want to ensure that your experience is as smooth as possible, without unnecessary hurdles.